Modernizing Wipro's D2C platforms

Two related but separate D2C platforms were running on inconsistent delivery processes, which made it hard to scale support and slowed down every new request.

I partnered directly with Wipro stakeholders to design and standardize reusable delivery templates across both platforms, replacing ad hoc handling with a repeatable process.

User handling capacity increased by 40%, with a shared process both platform teams could actually rely on.